Royals Richer 6-Month Limited Warranty
At Royals Richer, we take pride in the craftsmanship, durability, and ethical standards of our vegan leather fashion apparel. We stand behind our products with a 6-month limited warranty from the original date of purchase to ensure both brand and buyer protection.
What This Warranty Covers
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Manufacturing Defects: Faulty stitching, defective hardware (zippers, snaps, or buckles that fail under normal use), and structural seam separation.
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Material Integrity: Premature cracking, peeling, or splitting of the vegan leather under normal, everyday wear conditions.
What This Warranty Does Not Cover
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Normal wear and tear, including scuffs, scratches, fading, or softening of the material over time.
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Accidental damage, misuse, neglect, exposure to harsh chemicals, extreme heat, or improper care and cleaning.
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Alterations, modifications, or repairs performed by anyone other than Royals Richer.
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Items purchased through unauthorized third-party.
Warranty Claim Process
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Contact Us: Email our support team at [ royalsrichershop@gmail.com ] with your order number, clear photographs of the defect, and a brief description of the issue.
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Evaluation: Our team will review the claim within 3-5 business days to determine eligibility.
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Resolution: Approved claims will be eligible for professional repair, replacement with the same or a comparable item, or store credit at the discretion of Royals Richer.
Customers are responsible for shipping costs associated with sending the item back for evaluation, while Royals Richer covers return shipping for verified warranty claims.